Returns & Exchanges
Clear, fair, and B2B-friendly. We stand behind our quality and make returns hassle-free when they’re needed.
7-Day Inspection Period
Upon receiving your order, you have 7 days to inspect the goods. If any item does not match your order specifications (wrong product, wrong size, wrong color), we will replace it free of charge or issue a full refund for the affected items.
Manufacturing Defect Returns
If a manufacturing defect is discovered within the warranty period (2 years structural / 1 year electrical), we offer three resolution options:
- Free replacement parts shipped by express (our cost)
- Credit note on your next order
- Partial refund for the affected items
Shipping Damage Returns
All shipments are insured. If damage occurs during shipping, send photos within 7 days of receipt. We file the insurance claim and send replacements immediately — no need to return the damaged goods.
B2B Note: Custom Orders
Custom OEM/ODM orders with buyer-specified designs, colors, or sizes cannot be returned except for manufacturing defects. This is standard B2B practice. We provide detailed drawings for your approval before production starts to ensure specifications are correct.
How to Initiate a Return
- Email sdyjyh@sdyjyh.com.cn with your order number and photos of the issue.
- Our team reviews and responds within 48 hours with a resolution plan.
- We arrange pickup or send replacement parts (no return shipping needed for defects).
- Refunds processed within 7 business days of approval.