We Don’t Disappear After You Pay
Warranty, replacement parts, technical support, and a dedicated after-sales team. Your success is our repeat orders.
2-Year Structural Warranty
All furniture frames, panels, and hardware covered for 2 years from delivery date. Manufacturing defects replaced free of charge.
1-Year Electrical Warranty
PTC heaters, fans, and electronic components in drying shoe cabinets covered for 1 year. Free replacement parts shipped by air.
Free Replacement Parts
If any part arrives damaged or defective, we send replacements by express courier at our cost. No need to return the original.
Assembly Guides
Step-by-step assembly instructions with photos. Video guides available. Remote video support for complex installations.
48-Hour Response SLA
All after-sales requests acknowledged within 48 hours. Resolution plan within 5 business days. WhatsApp support available.
Complaint Escalation
Unhappy with resolution? Escalate directly to our GM. We take after-sales seriously — it drives our 95% repeat order rate.
How to Request After-Sales Support
Contact Us
Send photos/video of the issue via WhatsApp or email. Include your order number.
We Assess
Our QC team reviews the evidence within 48 hours and proposes a solution.
Resolution
Free replacement parts shipped by air, or credit on next order, or partial refund.
Follow-Up
We follow up 30 days after resolution to ensure satisfaction.
Need After-Sales Support?
Have your order number ready and send us a photo of the issue.